Privacy Policy

1. Introduction

At Silicon Plus (siliconplus.lk), we are committed to safeguarding your personal privacy and securing your data. This Privacy Policy explains how we collect, store, and protect your personal information when you browse our catalog, place an order, or contact our customer support.

2. Information We Collect

We collect only the essential information necessary to fulfill your hardware orders and provide reliable customer support:

• Contact & Delivery Information: First name, last name, mobile phone number, delivery address, city, district, postal code, and optional email address provided during checkout.
• Payment Data: When paying online (via PayHere, Payzy, or Koko), all payment card and authentication processes are handled directly by certified, PCI-DSS compliant payment gateways. Silicon Plus never stores or has access to your full debit/credit card numbers or CVV.
• Device & Telemetry Data: Basic technical telemetry (browser version, device type) used solely for site security and performance optimization.

3. How We Use Your Information

• To process, confirm, assemble, and deliver your computer and electronic orders.
• To provide order tracking updates and courier delivery coordination via phone/SMS.
• To handle warranty verification, hardware support, and customer assistance.
• To detect and prevent fraudulent transactions and safeguard website integrity.

4. Information Sharing & Third Parties

We strictly do not sell, rent, or trade your personal information. We only share necessary details with verified partners required to fulfill our service:

• Courier Partners: Recipient name, delivery address, and contact number are provided to licensed courier services for parcel delivery.
• Payment Gateways: Authorized payment processors (such as PayHere, Payzy, and Koko) for secure electronic transaction verification.
• Legal Compliance: Only when strictly required by applicable Sri Lankan law or official law enforcement directives.

5. Data Security

We use industry-standard HTTPS encryption (SSL/TLS) for all transactions and browsing sessions. Database records are stored in secure cloud infrastructure with strict access controls to prevent unauthorized access, loss, or alteration.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your contact records from our communications at any time.

7. Contact & Privacy Inquiries

If you have questions about our Privacy Policy or data handling practices, please contact us: