Return, Refund & Warranty Policy

1. Overview

At Silicon Plus, customer satisfaction and quality assurance are our top priorities. Whether you are purchasing a brand new laptop or a certified refurbished desktop, we ensure full transparency, rigorous hardware testing, and dependable after-sales warranty support.

2. Warranty Coverage

3. Returns & Replacement Eligibility

We accept return and replacement requests within 7 days of delivery under the following conditions:

• Defective or Damaged Upon Arrival: If an item arrives non-functional or damaged during transit, please notify us within 48 hours with clear photos or video footage.
• Incorrect Item Delivered: If the model, specifications, or accessory received does not match your order confirmation.
• Condition Requirement: The returned item must be in its original physical condition, including original packaging, power adapters, cables, documentation, and warranty stickers intact.

4. Refund Process & Timeline

Once your returned item is received at our store in Matara and verified by our technicians:

• Inspection: We will complete hardware diagnostics within 1–2 business days and notify you of the approval status.
• Refund Timeline: If approved, refunds will be issued within 3 to 7 business days.
• Payment Reimbursement:
  • Online card/gateway payments (PayHere, Payzy, Koko) will be refunded directly back to the original card or account.
  • Cash on Delivery (COD) purchases will be refunded via direct bank transfer to the customer’s verified Sri Lankan bank account.

5. Order Cancellation

You may cancel an order free of charge before the item has been dispatched with our courier partner. If payment has already been processed online, a full refund will be initiated immediately. Once an item is handed over to the courier, standard return terms apply.

6. Return Shipping Responsibilities

• If the return is due to a verifiable defect, transit damage, or our fulfillment error, Silicon Plus will cover the courier return shipping costs.
• For warranty claims after the initial 7-day inspection window, customers can visit our Matara store or arrange courier delivery to our service center.

7. How to Initiate a Return or Warranty Claim

To start a return or claim warranty, please contact our support team with your order number (e.g. SP-XXXXXX):